OTHER WARRANTY

30 May, 2024

CONDITIONS OF OUT-OF - WARRANTY SERVICE

 

Out-of-warranty service is applied for the products that are already out of warranty or in the scope of rejection (Section I - Item 2).

The customer will bear the cost related to out-of-warranty repair, including the visit fee & quotation fee.

Any products, which is not distributed by Neosys Viet Loi within the territory of Vietnam, can be rejected for any type of service due to lack of spare part or technical problem.

 

MAINTENANCE SERVICE

 

Neosys Viet Loi Co., Ltd. applies comprehensive maintenance services for post-warranty products for customers who wish to periodically service and maintain machines. Our service aims to provide you with the following benefits:
  • Savings costs 
    Save time
    Access high-quality and genuine service sources
  • Increase efficiency, performance, and machine usage time
    Ensure the machine operates stably, avoiding wasting time due to damage

 

 

REGULAR MAINTENANCE SERVICES

 

Regular maintenance service package includes:
  • Comprehensive preventative maintenance four (2) times a year
    One (1) comprehensive maintenance check.
    Unlimited breakdown service and support Monday through Friday during business hours.
  • Periodic maintenance of the product
  • Damaged spare parts will be replaced "free of charge" during the contract period, except for consumables.
  • Service includes replacement costs for limited parts as shown below. The total value of the spare parts listed below can be up to 100 million VND.
TT/ No

Tên phụ tùng

 Part Name
1 Tụ điện 12 và 30μF/230V CAPACITOR 12 and 30/220 V
2 Board điều khiển PCB CONTROL
3 Bộ bánh răng Gear Set Complete Model EBA
4 Bộ dao cắt Cutter set
--- --- ---

 

Price list for regular maintenance services:
Category

Brand

 Model LSMA (VND)
SHREDDER EBA 5141 Series 6,000,000
5346 Series 6,000,000
6340 Series 6,000,000
7350 Series 24,000,000
GUILOTINE EBA
 48 Series 6,000,000
52 Series
 6,000,000
55 Series
 10,000,000
55 Series
 16,000,000

 

COMPREHENSIVE MAINTENANCE SERVICES

 

 

The comprehensive maintenance service package includes:
  • Comprehensive preventative maintenance four (4) times a year.
    One (1) comprehensive maintenance check.
    Unlimited breakdown service and support Monday through Friday during business hours.
  • Periodic maintenance of the product
  • Damaged spare parts will be replaced “free of charge” during the contract period, including listed consumables
  • Service includes replacement costs for limited parts as shown below. The total value of the spare parts listed below can be up to 100 million VND
TT/ No

Tên phụ tùng

 Part Name
1 Tụ điện 12 và 30μF/230V CAPACITOR 12 and 30/220 V
2 Board điều khiển PCB CONTROL
3 Bộ bánh răng Gear Set Complete Model EBA
4 Bộ dao cắt Cutter set
---
 ---
  

 

Comprehensive maintenance service price list:
Category

Brand

 Model LSMA (VND)
SHREDDER

EBA

 1126 Series
 5,000,000
1624 Series
 5,000,000
1824 Series
 5,000,000
2127 Series
 8,000,000
2331 Series
 10,000,000
3340 Series
 10,000,000
5141 Series 12,000,000
5346 Series 28,000,000
6340 Series 34,000,000
7350 Series 120,000,000
GUILLOTINE EBA
 48 Series 27,000,000
52 Series
 27,000,000
55 Series
 50,000,000
55 Series
 80,000,000

 

Các phụ tùng có sãn tại Đức 2024
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