Services

• Supply product explanation, troubleshooting guide, using guide.
• Receive SVC claim.
• Supply information regarding warranty, LG product, promotion…
• Direct support by Remote SVC (for products the remote SVC function is available).
• Functioning, software update guide.
• Consult via Email/Chat.

• HO CHI MINH CENTER

No. 52, Street 17, Area B, An Phu Ward, City. Thu Duc, Ho Chi Minh City

• HANOI CENTER

No. 12, Simco Alley, My Dinh 1 Ward, Nam Tu Liem District, City. Hanoi

• Out-of-warranty service is applied for the products that are already out of warranty or in the scope of rejection (Section I - Item 2).
• The customer will bear the cost related to out-of-warranty repair, including the visit fee & quotation fee.
• Any products, which is not distributed by Neosys Viet Loi within the territory of Vietnam, can be rejected for any type of service due to a lack of spare parts or technical problems.

Neosys Viet Loi applies an Automatic warranty. Whereby, the product will be activated its warranty right after being sold to the Customer. Please ask the dealer/store to activate the warranty and the customer can check the warranty period by product’s Serial number link: https://eba.com.vn/en/bao-hanh 

Remark:

• The warranty period of the product will be calculated from the purchase date.
• 10-years warranty from Purchase date applied for Cutting blade for EBA Guillotine machine.

WARRANTY PERIOD FOR SPARE PART REPLACED or ACCESSORY SOLD SEPARATELY

• EBA SHREDDERS MACHINE

• EBA GUILLOTINE MACHINE

A product brand EBA shall be accepted a warranty only in case it meets all the following conditions:

Product is produced, done outwork, assembled by Krug & Priester GmbH & Co. imported by Neosys Vietloi Co., Ltd, and distributed in the Vietnam market by Neosys Vietloi Co., Ltd or its wholesalers.

The product is within the warranty period in accordance with warranty period regulations

The model name on the Warranty card, Purchase invoice (VAT Invoice of the Ministry of Finance), and Smart Warranty (SW) system must be coincident with the one on the product.

• The defect in the product is caused by a mistake of the producer.
• The product including the label, model number, and serial number needed to be original.
• The product is not in the scope of the Rejection of Warranty that stipulated in Item 2 as below. 

A product, which falls on one of the below conditions, will be rejected from warranty:

Product is damaged as a result of natural disaster or acts of God, (e.g. flood, lightning) parts with ruts, musty, eroded or oxidized by chemical, transportation, insect or animal income,..

• The wrong voltage was applied to the product which was not followed by the instructions stipulated in the owner’s manual supplied by EBA.
• The product was installed/ placed in at dusty, humid position, and the product is defected by liquid or water inflow.
• The defect caused by End User’s mistake or outside impact, temperature impact: dropped, deformed, broken,…
• The defect is caused by wrong use, installation, and maintenance.
• The product is modified, and repaired by individuals or organizations not authorized by Neosys Vietloi Co., Ltd.
• The product is out of warranty period.
• Product is neither produced, done outwork, assembled by Krug & Priester GmbH & Co., nor imported by Neosys Vietloi Co., Ltd and not distributed in Vietnam market by Neosys Vietloi Co., Ltd or its wholesalers.

For products installed in difficult/ dangerous positions, which cannot be reached by the Technician or is not safe enough to reach the product under normal working conditions, the Customer needs to support a method and/or an equipment for the Technician to perform safely the warranty service.

This service policy is not applied for used products. If it’s impossible to repair due to using process, Neosys Viet Loi has not responsibility for the compensation of the loss (except defected by manufacturers).